NGX Storage Certified Installation and Support Specialist
Instructor-Led, Hands-On Certification Programme
Build practical, field-ready expertise in installing, commissioning, and supporting NGX Storage systems. This face-to-face certification programme is designed for professionals who will deploy, configure, and support NGX storage platforms in real customer environments.
The training emphasises hands-on operational competence, covering the full lifecycle from hardware familiarisation and installation to system commissioning, troubleshooting, and hardware replacement. Participants develop the skills required to independently perform on-site installations and deliver first-line technical support in accordance with NGX operational standards.
Learning Outcomes
By the end of this programme, participants will be able to:
- Identify NGX storage hardware components and clearly explain their functions
- Perform installation readiness checks and execute deployment steps accurately
- Configure management and data access settings during the commissioning phase
- Diagnose and resolve common post-installation issues using defined intervention procedures
- Follow NGX support workflows, including case-opening and escalation procedures
- Safely replace faulty hardware components in live field environments
Training Content (Syllabus)
- 1 – Hardware Introduction
- Controllers
- Disk Enclosures
- 2 – Installation
- Pre-installation checks and environment validation
- Installation stages and best practices
- 3 – Commissioning
- Required management configuration settings
- Required data access configuration settings
- 4 – Post-Installation and Commissioning Support
- Common operational issues and intervention steps
- Support case opening and response procedures
- 5 – Faulty Part Replacement
- Safety precautions prior to part replacement
- Disk replacement procedures
- Power supply and fan replacement
- JBOD EMM replacement
- Controller HBA replacement
Prerequisites
- Basic IT infrastructure knowledge
- Familiarity with servers, networking, or data centre environments is recommended
- No prior NGX Storage installation experience is required
Certification & Achievement
- "NGX Storage Certified Installation and Support Specialist" Certificate
A professionally issued, verifiable certificate confirming hands-on competency in NGX system installation, commissioning, and support operations.
- Operational & Partner Enablement
This certification validates readiness to deploy and maintain NGX storage systems in production environments and supports progression into advanced technical and partner-authorised roles.
👉 If you encounter any issues or have questions during the programme, please contact us via the Contact Us page.
